This workshop aims to develop capability in applying a range of tools and techniques in contract management.
This course is designed for:
The workshop will benefit those who are responsible for managing contracts that are complex, high value and/or high risk, and generally those who wish to develop their existing capability in contract management. It is assumed that participants in this workshop have some contract management experience, and that they wish to further develop their understanding of contract management tools and techniques.
Course structure
The pre-workshop activity will stimulate thought about effective contract management. The workshop will be led by an experienced facilitator, and will include case studies, presentations and discussions. The postworkshop activity will seek to reinforce the learning and to maximise the transfer from the workshop to the workplace.
Benefits of attending
Attendance will help build capability in effective contract management.
As well as this participants will gain three key benefits from attending:
- More knowledge and capability in managing contracts throughout their lifecycle
- More knowledge and capability in applying tools and techniques of contract management to a range of contracts
- Less likelihood of the contract outputs or outcomes failing to meet expectations in terms of cost and value
Key learning outcomes
- Recognise and respond to key challenges when managing contracts
- Deploy a range of contract management tools and demonstrate appropriate behaviours in a range of contract management situations
- Manage cost and supplier performance during the contract so that contract outcomes are consistent with expectations
- Manage contracts in a way that ensures effective stakeholder engagement.
- Comply with the contract management framework and reduce the impact of uncertainty upon contractual results
Course Content
Contract set up
- Value risk approach to managing contracts
- Roles and responsibilities
- Effective stakeholder management success
Managing with KPIs
- Setting KPIs
- Developing an appropriate range of KPIs
- Performance management
Negotiation and influencing
- Push and pull approaches to influencing
- Principles of negotiation
- Managing the kick off meeting
Key challenges in managing contracts
- Reducing complexity
- Distinguishing “noise” from “trends”
- Deciding what records to keep
Cost and value management
- Understanding total cost
- Reducing total cost
- Tracking cost, value and benefit realisation
Supplier performance management
- Elements of supplier performance management
- Motivating the supplier to perform
- Dealing with poor performance
Managing variations
- Good practice in managing variations
- What can be varied, when and how?
- Variation by conduct
- Tips, tricks and traps of managing variations
Managing contract close out
- Managing transitions
- Tips, tricks and traps for contract close out
- Capturing and sharing lessons learned
Detecting and dealing with malpractice
- Targeting potential fraud
- Potential red flags
- Controls and supervision
